i like data, building things, and figuring stuff out.

Customer Insights Analyst

Solomonic

Built AI agents and automation workflows to automate reporting, web scraping, document summarisation, and email classification.

Led end-to-end data projects from gathering requirements and conducting analysis to presenting insights and recommendations to clients.

Built dashboards to track account engagement and user queries, enabling account managers to track engagement against company KPIs and helping the Customer team reduce average response time by 53% YoY.

Developed an automated Usage Statistics reporting system, saving up to 4 hours of team capacity per week. Insights supported Account Managers in driving renewals and equipped Sales with data to convert trial users into long-term clients, contributing to 27% YoY growth in the client base.

Performed feature scaling, transformation, and engineering to segment customers using K-Means and agglomerative hierarchical clustering.

Customer Success Associate

Solomonic

Managed accounts, cultivated strong client relationships, provided personalised solutions, and ensured renewals.

Hosted training sessions to educate clients on product functionality and explore relevant use cases, ensuring users gain maximum product value.

Monitored customer usage and feedback and identified areas for improvement to enhance user experience and reduce churn.

Salesforce Project Administrator (Intern)

Trigg Digital

Researched emerging trends in Salesforce Einstein AI technology for new client solutions.

Collaborated with project managers and scrum leads to allocate resources efficiently and assist in project administration.

Developed master Epic and User Story estimate reports for projects and oversaw weekly project status, profitability, and chargeability.

User Growth Marketing (Intern)

Kompas Gramedia Group

Responsible for the success of the company’s new e-newspaper app launch, in terms of user’s growth and maturation.

Performed direct in-person marketing to customers and managed to acquire 900 new users and closed paid subscription deals.

Career Accelerator, Data Science with Machine Learning & AI

University of Cambridge

Grade: Pass

9-month (600+ hours) intensive part-time programme covering statistical analysis, supervised and unsupervised machine learning, deep learning, NLP, time-series analysis, generative AI and LLMs.

MSc, International Business and Management

University of Westminster

Grade: Distinction

BBA, International Business Administration

Tunghai University

GPA: 2:1 (3.52 out of 4)

Obtained “Tunghai Overseas Student Scholarship” for 3 out of 4 university years.